Job Time Adherence Dashboard

The Job Time Adherence Dashboard provides a comprehensive view of how well job time constraints are being met, allowing you to evaluate SLA performance and proactively address any bottlenecks in the job lifecycle. This dashboard is specifically designed for jobs with a populated Due Date, which is automatically set by the system when a time constraint is applied at the Contact, Job Type, or Job level.

In cases where multiple time constraints exist, the system selects the earliest date as the Due Date. The dashboard excludes cancelled jobs and those without a due date.

This dashboard respects user-specific restrictions, ensuring access aligns with configured permissions.  For example if a user can only see a certain group of Resources, this will be reflected in the dashboard results.

SLA Compliance by Constraint Date

Visualisation: Stacked vertical bar chart showing the percentage of jobs completed each month, both within and beyond their due dates.

By hovering your cursor over a section within the chart, the total count and percentage of jobs completed will be displayed.

By selecting a section within the chart, you can drill-down into the data, which will include the following data fields:

• • • Resource
    • Job Type
    • Job Category
    • Parent Contact
    • Contact
    • Job Reference
    • Group Reference
    • Job Created At
    • Job Scheduled At
    • Job Due At
    • Planned Start At
    • Planned End At
    • Actual Start At
    • Actual End At
    • Job Completed With Issues At
    • SLA Name
    • Completed In Time
    • Job Duration In Hours
    • Time Outside SLA In Days
    • Actual Driving Duration In Hours
    • Driving Distance Km
    • Driving Distance Miles
    • Job Id

Jobs Completed by Resource (Top 10)

Visualisation: Horizontal bar chart displaying the number of jobs completed by your Top 10 Resources, arranged in descending order (most to least), highlighting the Resources completing the most jobs.

As a parent chart, you can filter the whole dashboard view by selecting a specific Resource. The whole dashboard will display SLA compliance and other metrics / visuals pertaining to that Resource only.

Jobs completed by Contact (Top 10)

Visualisation: Horizontal bar chart showing the number of jobs completed for your Top 10 Contacts, displayed in descending order (most to least), highlighting the Contacts where most jobs are completed.

As a parent chart, you can filter the whole dashboard view by selecting a specific Contact. The whole dashboard will display SLA compliance and other metrics / visuals pertaining to that Contact only.

Count of Jobs Scheduled

Visualisation: Ring chart showing the total count of scheduled and unscheduled jobs for the date range applied within the global filters. 

Unscheduled jobs exclude those that are completed, allowing you to take action to schedule them.

By hovering your cursor over a section within the chart, the count and percentage of jobs will be displayed.

By selecting a section within the chart, you can drill-down into the data, which will include the following data fields:

• • • Resource
    • Vehicle Registration
    • Job Type
    • Job Category
    • Contact
    • Job Reference
    • Job Created At
    • Job Scheduled At
    • Job Due At
    • Planned Start At
    • Planned End At
    • Actual Start At
    • Actual End At
    • Job Completed With Issues At
    • SLA Name
    • Actual Driving Duration In Hours
    • Driving Distance Km
    • Driving Distance Miles
    • Job Duration In Hours
    • Job Id

Age of Jobs Overdue in Days

Visualisation: Vertical bar chart displaying the number of jobs on the Y-axis and days overdue on the X-axis, categorised into age brackets (in days). Age brackets will only appear if there is data within them. 

This chart highlights jobs that are past their due date and the number of days overdue, enabling you to prioritise the most overdue jobs and take necessary actions.

By selecting a specific bar within the chart, you can drill-down into the data, which will include the following data fields:

• • • Resource
    • Vehicle Registration
    • Job Type
    • Job Category
    • Parent Contact
    • Contact
    • Job Reference
    • Group Reference
    • Job Created At
    • Job Scheduled At
    • Job Due At
    • Planned Start At
    • Planned End At
    • Actual Start At
    • Actual End At
    • SLA Name
    • Time Outside SLA In Days
    • Actual Driving Duration In Hours
    • Driving Distance Km
    • Driving Distance Miles
    • Job Id

Created -> Started (Avg Response Time in Hours)

Visualisation: Chart showing average response times month-on-month, helping you to understand how quickly jobs are turned around from job creation to start, and identify any bottle necks in the job life cycle.

Additional response time metrics can be accessed by selecting the hyperlinks towards the bottom of the chart. These include Created -> Scheduled, Scheduled -> Planned and Planned -> Started.

By hovering your cursor over a data point within the chart, the average number of hours from job creation to start for that specific month will be displayed.

Started -> Completed (Avg Response Time in Hours)

Visualisation: Chart showing average response times month-on-month, helping you to understand how quickly jobs are turned around from job start to completion, and identify any bottle necks in the job life cycle.

By hovering your cursor over a data point within the chart, the average number of hours from job start to completion for that specific month will be displayed.

Unscheduled Jobs Due

Visualisation: Vertical bar chart displaying the count of unscheduled upcoming jobs on the Y-axis and the days until the job is due on the X-axis, categorised into age brackets (in days). Age brackets appear only when there is data within them. 

This chart highlights upcoming jobs that are due within your selected due date parameters, allowing you  to prioritise them and take appropriate action.

By selecting the hyperlink located at the bottom of the chart, a chart showing the Age of Unscheduled jobs will be displayed, highlighting unscheduled jobs and their age since creation.

By selecting a specific bar within the chart, you can drill-down into the data, which will include the following data fields:

• • • Resource
    • Vehicle Registration
    • Job Type
    • Job Category
    • Contact
    • Job Reference
    • Job Created At
    • Job Scheduled At
    • Job Due At
    • Due at Days Band
    • Planned Start At
    • Job Started At
    • Planned End At
    • SLA Name
    • Actual Driving Duration In Hours
    • Driving Distance Km
    • Driving Distance Miles
    • Job ID

Dashboard Global Filters

Dashboard global filters work in a cascading order from top to bottom, meaning that selections made in higher filters affect the options available in the filters below. For instance, if you have a Date Filter at the top and a Parent Contact Filter below it, choosing a date range will update the Parent Contact Filter to show only parent contacts relevant to that date range. If there is another filter, such as a Contact Filter, beneath the Parent Contact Filter, it will further narrow down the options to only those contacts that match both the selected date range and the chosen parent contacts. Think of the filters as a funnel: the top filter sets the broadest criteria, and each subsequent filter narrows down the data further based on previous selections.

• Job Due at  - Enter a custom date range using the From and To fields.
• Default date range - Select from a list of existing date ranges.
• Job Type - Multi selectable, defaults to all.
• Job Category - Multi selectable, defaults to all.
• Contact Group - Multi selectable, defaults to all.
• Parent Contact - Displays immediate parent of the child contact filter, Multi selectable, defaults to all.
• Contact - Multi selectable, defaults to all.
• Contact Name - Multi selectable, defaults to all.
• Resource Group - Multi selectable, defaults to all.
• Resource - Multi selectable, defaults to all.
• Recurring jobs - Select from Show non recurring jobs or Show recurring jobs.