Troubleshooting Device Slowness

This article provides troubleshooting advise for device slowness while using the BigChange system from the App.

Do not uninstall/reinstall the BigChange app. Please read and complete the steps outlined in this article; otherwise, data will be lost and cannot be retrieved.

Site Administrator Pre-Requisites

To begin triage, please could someone who has admin access to the site follow the below steps:

1. Check the Resource's License is 'Active for JobWatch' or 'Resource is subcontractor' 
   • Navigate to Account Settings (top right) in the top menu -> Settings -> Resources -> Add-edit.
   • Select and edit the resource.
   • Check the 'Resource License' is 'Active for JobWatch' or 'Resource is subcontractor'

✓ The device must be connected to a source of data (Mobile data / Wi-Fi) - Note that the data signal strength must be adequate for the jobs to send back to the site.

✓ The resource must be signed into the App for data to be sent back.

If the license type has been changed to active after jobs have been scheduled, please reschedule the job by 1 minute to trigger them to resend to the device via the now active license.

Resources Triage Steps

If all the above items have been checked and successfully verified, follow the steps below to troubleshoot the issue.

Now that admin settings triage has been completed, please may the device holder follow the below steps:

1. Connect to Wi-Fi
2. Navigate to your timesheet, end work and sign off your timesheet.
3. Please now log out of JobWatch
4. Please now restart your device
5. Please now check for any JobWatch App Updates on the Playstore or App Store
6. Please now check for any system updates on your device
7. Please now login to JobWatch
8. Please now start your work on the timesheet
9. Within JobWatch please now navigate to Settings -> Version -> Select Force Sync
10. Please now leave the device face up for 10-15 minutes to allow any jobs  to sync across
11. To check if the jobs appear, please select the 3 dots (top-right) and select 'Display All Jobs'

Unable to Resolve?

If after following these steps the issue remains, please obtain a screenshot of the jobs on the device and raise this to BigChange Customer Support.