Overview

Hardware installations, including but not limited to dashcams, vehicle trackers, tablet/mobile cradles, or future BigChange hardware solutions, may present challenges due to vehicle-specific configurations. BigChange accepts no responsibility or liability for any issues arising from these installations, including compatibility, warranty impacts, or system performance.

1. Vehicle Compatibility

Vehicle electrical systems and interior designs vary significantly across different makes, models, and types (e.g., petrol, diesel, hybrid, or electric vehicles). As a result:

• Installation methods may differ and require case-by-case adaptations.
• Not all installation options may be available or suitable depending on the vehicle’s setup.
• Some vehicles may have limited or no feasible options for installing hardware, such as dashcams, trackers, or device cradles.

Specifically, electric vehicles (EVs), such as Tesla models, often feature unique electrical configurations, including the absence of a traditional 12V fuse box, limiting power sources for installations, which we cannot support.

2. Installation Limitations

The independent installation contractor will assess and attempt hardware installation based on the vehicle’s specific configuration. However:

• Successful installation cannot be guaranteed, as outcomes depend on the design and limitations of the vehicle.
• Alternate solutions may be required, which may incur additional charges, or installation may be deemed unfeasible.

3. Warranty Considerations

•  Installation of third-party hardware may impact vehicle manufacturer warranties.
• Whilst unusual, some manufacturers, particularly for EVs, may question or void warranty claims related to electrical systems or interior modifications.
• Customers are strongly encouraged to review their vehicle warranty terms before proceeding with any hardware installation.

4. System Performance

• Battery performance (especially in EVs) may be affected by the addition of powered devices, such as trackers, dashcams, or cradles.
• Hardware functionality is dependent on the vehicle’s electrical and design setup and cannot be fully guaranteed under all conditions.
• Additional limitations may apply, particularly in specialised or advanced vehicle systems.

No Liability Clause

BigChange and its independent contractors will not be held responsible or liable for:

• Any compatibility issues or failed installations arising from vehicle design limitations.
• Vehicle warranty impacts caused by the installation of third-party hardware.
• Any performance issues, battery drain, interior damage, or other unforeseen impacts caused by the installation or use of hardware.
• Any loss of service, inconvenience, or vehicle downtime caused by unsuccessful installations or subsequent hardware failures.

By proceeding with installation coordination through BigChange, you acknowledge that:

• All hardware installations are undertaken at the vehicle owner’s discretion and risk without warranty of any kind from BigChange.
• BigChange provides no guarantees of successful installation or ongoing performance for any installed hardware, current or future.
• Installations absent a traditional 12V fuse box, including Tesla installation attempts, are specifically excluded, unless both the customer and the independent contractor agree on informal methodologies. Such installations will be without warranty or guarantee of any kind from BigChange.
• BigChange’s independent contractors will make reasonable attempts to install hardware on a single-visit basis but cannot guarantee success due to vehicle-specific limitations. Additional charges may apply to multiple visits.
• An unsuccessful installation does not affect or preclude your contractual obligations for BigChange licenses or related services. Any inability to install hardware does not void agreements for software or service provisions.
• BigChange has no liability for the acts and omissions of the independent contractor installers.

This advisory forms part of BigChange’s service terms and conditions.

Contents