Keywords

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In this guide, we’ll explore how to effectively use using keywords in BigChange and to customise and personalise system templates and documents. By the end of this article, you’ll have a clear understanding of keywords and the information they represent.

What are Keywords in BigChange?

Keywords in BigChange are the building blocks of the template  and are similar to the merge fields in other applications, such as the Mail Merge feature found in Microsoft Word. Keywords act as placeholders for dynamic content that changes frequently. For example, instead of writing “Dear Mr Smith” in a document, you would use the Keywords for “Title” and “Last Name” to automatically populate the correct information for each recipient.

Keywords exist across many areas of the system, accessing dynamic content relating to Contacts, Notes, Jobs, Finance and Fleet (vehicles). To learn which keywords are available to use, and what information they relate to with the system, view the sections below.

Contact Keywords

Contacts Keywords

Keyword What Where
Contact name Contact Name View Contact > General Tab
Contact reference Contact Reference View Contact > General Tab
Full address Contact Full Address View Contact > General Tab
Street Contact Street View Contact > General Tab
Postcode Contact Postcode View Contact > General Tab
City Contact City View Contact > General Tab
Country Contact Country View Contact > General Tab
what3words Contact what3words address View Contact > General Tab
Person Contact Person Full Name View Contact > General Tab
Phone Contact Person Phone Number View Contact > General Tab
Email Contact Person Email View Contact > General Tab
Account balance Contact Account Balance View Contact > Financial Tab > Terms
Direct debit Contact Direct Debit View Contact > Financial Tab > Terms
Account type Contact Account Type View Contact > Financial Tab > Terms
Validity of quotes Contact Validity of Quotes View Contact > Financial Tab > Terms
Account reference Contact Account Reference View Contact > Financial Tab > Terms
Payment terms Contact Payment Terms View Contact > Financial Tab > Terms
Credit limit Contact Credit limit View Contact > Financial Tab > Terms
Company registration number Contact Company Registration Number View Contact > Financial Tab > VAT
Primary SIC code Contact Primary SIC Code View Contact > Financial Tab > VAT
VAT registration number Contact VAT Registration Number View Contact > Financial Tab > VAT
UTR Contact UTR View Contact > Financial Tab > VAT
Organisation type Contact Organisation Type View Contact > Financial Tab > VAT
VAT profile Contact VAT Registration Number View Contact > Financial Tab > VAT
Custom field Contact Custom Fields View Contact > Detail

 

Parent Contacts Keywords

Keyword What Where
Contact name Parent Contact Name View Parent Contact > General Tab
Contact reference Parent Contact Reference View Parent Contact > General Tab
Full address Parent Contact Full Address View Parent Contact > General Tab
Street Parent Contact Street View Parent Contact > General Tab
Postcode Parent Contact Postcode View Parent Contact > General Tab
City Parent Contact City View Parent Contact > General Tab
Country Parent Contact Country View Parent Contact > General Tab
what3words Parent Contact what3words address View Parent Contact > General Tab
Person Parent Contact Person Full Name View Parent Contact > General Tab
Phone Parent Contact Person Phone Number View Parent Contact > General Tab
Email Parent Contact Person Email View Parent Contact > General Tab
Account balance Parent Contact Account Balance View Parent Contact > Financial Tab > Terms
Direct debit Parent Contact Direct Debit View Parent Contact > Financial Tab > Terms
Account type Parent Contact Account Type View Parent Contact > Financial Tab > Terms
Validity of quotes Parent Contact Validity of Quotes View Parent Contact > Financial Tab > Terms
Account reference Parent Contact Account Reference View Parent Contact > Financial Tab > Terms
Payment terms Parent Contact Payment Terms View Parent Contact > Financial Tab > Terms
Credit limit Parent Contact Credit limit View Parent Contact > Financial Tab > Terms
Company registration number Parent Contact Company Registration Number View Parent Contact > Financial Tab > VAT
Primary SIC code Parent Contact Primary SIC Code View Parent Contact > Financial Tab > VAT
VAT registration number Parent Contact VAT Registration Number View Parent Contact > Financial Tab > VAT
UTR Parent Contact UTR View Parent Contact > Financial Tab > VAT
Organisation type Parent Contact Organisation Type View Parent Contact > Financial Tab > VAT
VAT profile Parent Contact VAT Registration Number View Parent Contact > Financial Tab > VAT
Custom field Parent Contact Custom Fields View Parent Contact > Detail

 

Ancestor Contacts Keywords

Keyword What Where
Contact name Ancestor Contact Name View Ancestor Contact > General Tab
Contact reference Ancestor Contact Reference View Ancestor Contact > General Tab
Full address Ancestor Contact Full Address View Ancestor Contact > General Tab
Street Ancestor Contact Street View Ancestor Contact > General Tab
Postcode Ancestor Contact Postcode View Ancestor Contact > General Tab
City Ancestor Contact City View Ancestor Contact > General Tab
Country Ancestor Contact Country View Ancestor Contact > General Tab
what3words Ancestor Contact what3words address View Ancestor Contact > General Tab
Person Ancestor Contact Person Full Name View Ancestor Contact > General Tab
Phone Ancestor Contact Person Phone Number View Ancestor Contact > General Tab
Email Ancestor Contact Person Email View Ancestor Contact > General Tab
Account balance Ancestor Contact Account Balance View Ancestor Contact > Financial Tab > Terms
Direct debit Ancestor Contact Direct Debit View Ancestor Contact > Financial Tab > Terms
Account type Ancestor Contact Account Type View Ancestor Contact > Financial Tab > Terms
Validity of quotes Ancestor Contact Validity of Quotes View Ancestor Contact > Financial Tab > Terms
Account reference Ancestor Contact Account Reference View Ancestor Contact > Financial Tab > Terms
Payment terms Ancestor Contact Payment Terms View Ancestor Contact > Financial Tab > Terms
Credit limit Ancestor Contact Credit limit View Ancestor Contact > Financial Tab > Terms
Company registration number Ancestor Contact Company Registration Number View Ancestor Contact > Financial Tab > VAT
Primary SIC code Ancestor Contact Primary SIC Code View Ancestor Contact > Financial Tab > VAT
VAT registration number Ancestor Contact VAT Registration Number View Ancestor Contact > Financial Tab > VAT
UTR Ancestor Contact UTR View Ancestor Contact > Financial Tab > VAT
Organisation type Ancestor Contact Organisation Type View Ancestor Contact > Financial Tab > VAT
VAT profile Ancestor Contact VAT Registration Number View Ancestor Contact > Financial Tab > VAT
Custom field Ancestor Contact Custom Fields View Ancestor Contact > Detail

 

Contact Person Keywords

Keyword What Where
Title Contact Person Title View Contact > Person Tab > Edit Person
First name Contact Person First Name View Contact > Person Tab > Edit Person
Last name Contact Person Last Name View Contact > Person Tab > Edit Person
Position Contact Person Position View Contact > Person Tab > Edit Person
Email Contact Person Email View Contact > Person Tab > Edit Person
Landline Contact Person Landline View Contact > Person Tab > Edit Person
Mobile phone Contact Person Mobile Phone View Contact > Person Tab > Edit Person
Consent Contact Person Consent Given to Hold Personal Information View Contact > Person Tab > Edit Person
Custom field Contact Person Custom Fields View Contact > Person Tab > Edit Person

 

Parent Contact Person Keywords

Keyword What Where
Title Parent Contact Person Title View Parent Contact > Person Tab > Edit Person
First name Parent Contact Person First Name View Parent Contact > Person Tab > Edit Person
Last name Parent Contact Person Last Name View Parent Contact > Person Tab > Edit Person
Position Parent Contact Person Position View Parent Contact > Person Tab > Edit Person
Email Parent Contact Person Email View Parent Contact > Person Tab > Edit Person
Landline Parent Contact Person Landline View Parent Contact > Person Tab > Edit Person
Mobile phone Parent Contact Person Mobile Phone View Parent Contact > Person Tab > Edit Person
Consent Parent Contact Person Consent Given to Hold Personal Information View Parent Contact > Person Tab > Edit Person
Custom field Parent Contact Person Custom Fields View Parent Contact > Person Tab > Edit Person

 

Ancestor Contact Person Keywords

Keyword What Where
Title Ancestor Contact Person Title View Ancestor Contact > Person Tab > Edit Person
First name Ancestor Contact Person First Name View Ancestor Contact > Person Tab > Edit Person
Last name Ancestor Contact Person Last Name View Ancestor Contact > Person Tab > Edit Person
Position Ancestor Contact Person Position View Ancestor Contact > Person Tab > Edit Person
Email Ancestor Contact Person Email View Ancestor Contact > Person Tab > Edit Person
Landline Ancestor Contact Person Landline View Ancestor Contact > Person Tab > Edit Person
Mobile phone Ancestor Contact Person Mobile Phone View Ancestor Contact > Person Tab > Edit Person
Consent Ancestor Contact Person Consent Given to Hold Personal Information View Ancestor Contact > Person Tab > Edit Person
Custom field Ancestor Contact Person Custom Fields View Ancestor Contact > Person Tab > Edit Person

 

Note Keywords

Keyword What Where
Reference Note Reference Edit Note > Detail Tab
Type Note Type Edit Note > Detail Tab
Subject Note Subject Edit Note > Detail Tab
Note owner Note owner Edit Note > Detail Tab
Creation date Note Creation Date Edit Note > Detail Tab
Due date Note Due Date Edit Note > Detail Tab
Notes Note Notes Edit Note > Detail Tab
Completion date Note Completion Date Edit Note > Detail Tab
Completion details Note Completion Details Edit Note > Detail Tab
Workflow link Note 3rd Party Workflow Link Edit Note > Detail Tab
Custom field Note Custom Fields Edit Note > Detail Tab
Workflow question Note Single Workflow Question Edit Note > Detail Tab
Workflow table Note All Workflow Questions Edit Note > Detail Tab

 

Job Keywords

Job Keywords

Keyword What
Job reference Job Reference
Order number Job Order Number
Job group ref. Job Group Reference
Group order number Job Group Order Number
Job type Job Type
Job category Job Category
Job group's category Job Group Category
Job card title Inputs 'Job Card'
Vehicle Job Vehicle
Vehicle reference Job Vehicle Reference
Group job vehicle Group Job Vehicle
Job details Job Details
First waypoint's name First Job Waypoint (contact name of a stop on a job)
First waypoint's address First Job Waypoint Address (address of a stop on a job)
Last waypoint's name Last Job Waypoint Name (last stop before job locations contact name)
Last waypoint's address Last Job Waypoint Address (last stop before job locations address)
First Waypoint's What3Words First Job Waypoint What3Words Code
Last Waypoint's What3Words Last Job Waypoint What3Words Code
Confirmation link Job Confirmation Link
Tracking link Job Tracking Link
Worksheet link Job 3rd Party Worksheet Link
Custom field Job Custom Field
Worksheet question Job Single Worksheet Answers
Worksheet table Job All Worksheet Answers
Secondary person's names Job Secondary Person Name
Secondary person's names at parent Job Parent Contact Secondary Person Name
Secondary person's mobile phone Job Secondary Person Mobile
Secondary person's mobile at parent Job Parent Contact Secondary Person Mobile
Job status Job Status
Group job status Group Job Status
Job photos Job Attachment Photos
Current flag Job Current Flag
Map Job Site Map
Group job - job details All Group Job Information

 

Job Result Keywords

Keyword What
Print name Customer Name Sign-off
Signature Customer Signature Sign-off
Customer notes Customer Sign-off Notes
Resource notes Resource Sign-Off Notes
Job result Job Result Outcome

 

Job's Timing Keywords

Keyword What
Start date (planned) Job Planned Start Date
End date (planned) Job Planned Start Date + Duration
Job start time (planned) Job Planned Start Time
Job finish time (planned) Job Planned Start Time + Duration
Job start time (live estimation) Job Planned Start Time + Drive Time Overlap from Start of Day or Previous Job Location
Start date (actual) Real Date Job Was Started
End date (actual) Real Date Job Was Ended
End date (actual) YYYYMMDD Real Time Job Was Ended in format of Year, Month, Day.
Job start time (actual) Real Time Job Was Started
Job finish time (actual) Real Time Job Was Ended
Planned duration Planned Job Duration in Minutes
Actual duration Actual Elapsed Job Time in Minutes
Assistants work duration Job Assistants Actual Job Time Elapsed
Due date Job Constraint Due Date
Due time Job Constraint Due Time
Due date and time Job Constraint Due Date and Time
Creation date Date Job Was Added/Created
Travel time (planned) Job Planned Travel Time from Previous Job or Start Day Location
Travel time (actual) Job Actual Travel Time from Previous Job or Start Day Location
Distance travelled (actual) Actual Distance Travelled While Under 'On the way'
Group job start date (planned) Planned Date First Job in Group Was Started
Group job end date (planned) Planned Date Last Job in Group was ended
Group job start time (planned) Planned Time First Job in Group was started
Group job finish time (planned) Planned Time Last Job in Group was ended
Group job start date (actual) Real Date First Job in Group Was Started
Group job end date (actual) Real Date Last Job in Group was ended
Group job start time (actual) Real Time First Job in Group Was Started
Group job finish time (actual) Real Time Last Job in Group was ended
Group job planned duration Planned Job Duration of All Jobs in Minutes
Group job planned duration (not started) Planned Job Duration of All Non-Started Jobs in Minutes
Group job actual duration Actual Elapsed Job Time in Minutes
Group job actual duration (success) Actual Elapsed Job Time in Minutes (Only jobs completed with a Positive Outcome)
Group job actual duration (with issues) Actual Elapsed Job Time in Minutes (Only jobs completed with a Negative Outcome)
Group job travel time (planned) Group Job Planned Travel Time from Previous Job or Start Day Location
Group job travel time (actual) Job Actual Travel Time from Previous Job or Start Day Location
Group job distance travelled (actual) Actual Distance Travelled While Under 'On the way'

 

Job's Resource Keywords

Keyword System Data Source
Resource name Jobs Resource Name
Resource's phone Jobs Resource's Phone
Resource reference Jobs Resource's Reference
Resource's photo Jobs Resource's Photo
Custom field Jobs Resource's Custom Field
Assistant Jobs Assistant Name
Group job resource's name Group Jobs Resource Name (Group Job Settings: Jobs in Group are Linked)
Group job resource's phone Group Jobs Resource's Phone (Group Job Settings: Jobs in Group are Linked)
Group job resource's photo Group Jobs Resource's Photo (Group Job Settings: Jobs in Group are Linked)
Group job assistant Group Jobs Assistant (Group Job Settings: Jobs in Group are Linked)

 

Job Contact Keywords

Keyword What Where
Contact name Contact Name View Contact > General Tab
Contact reference Contact Reference View Contact > General Tab
Full address Contact Full Address View Contact > General Tab
Street Contact Street View Contact > General Tab
Postcode Contact Postcode View Contact > General Tab
City Contact City View Contact > General Tab
Country Contact Country View Contact > General Tab
what3words Contact what3words address View Contact > General Tab
Person Contact Person Full Name View Contact > General Tab
Phone Contact Person Phone Number View Contact > General Tab
Email Contact Person Email View Contact > General Tab
Account balance Contact Account Balance View Contact > Financial Tab > Terms
Direct debit Contact Direct Debit View Contact > Financial Tab > Terms
Account type Contact Account Type View Contact > Financial Tab > Terms
Validity of quotes Contact Validity of Quotes View Contact > Financial Tab > Terms
Account reference Contact Account Reference View Contact > Financial Tab > Terms
Payment terms Contact Payment Terms View Contact > Financial Tab > Terms
Credit limit Contact Credit limit View Contact > Financial Tab > Terms
Company registration number Contact Company Registration Number View Contact > Financial Tab > VAT
Primary SIC code Contact Primary SIC Code View Contact > Financial Tab > VAT
VAT registration number Contact VAT Registration Number View Contact > Financial Tab > VAT
UTR Contact UTR View Contact > Financial Tab > VAT
Organisation type Contact Organisation Type View Contact > Financial Tab > VAT
VAT profile Contact VAT Registration Number View Contact > Financial Tab > VAT
Custom field Contact Custom Fields View Contact > Detail

 

Job Group's Contact Keywords

Keyword What
Contact name Group Job Contact Name
Contact reference Group Job Contact Reference
Full address Group Job Contact Full Address
Street Group Job Contact Street
Postcode Group Job Contact Postcode
City Group Job Contact City
Country Group Job Contact Country
what3words Group Job Contact what3words address
Person Group Job Contact Person Full Name
Phone Group Job Contact Person Phone Number
Email Group Job Contact Person Email
Account balance Group Job Contact Account Balance
Company registration number Group Job Contact Company Registration Number
Primary SIC code Parent Contact Primary SIC Code
VAT registration number Parent Contact VAT Registration Number
UTR Parent Contact UTR
Organisation type Parent Contact Organisation Type
VAT profile Parent Contact VAT Registration Number
Custom field Parent Contact Custom Fields

 

Job Group's Contact Person Keywords

Keyword What
Title Parent Contact Person Title
First name Parent Contact Person First Name
Last name Parent Contact Person Last Name
Position Parent Contact Person Position
Email Parent Contact Person Email
Landline Parent Contact Person Landline
Mobile phone Parent Contact Person Mobile Phone
Consent Parent Contact Person Consent Given to Hold Personal Information

 

Job Worksheet Answer Keywords

Keyword What
Worksheet question Select an Individual Worksheet Question
Worksheet answer Select an Individual Worksheet Answer
Notes Job Worksheet Notes
Date Time Job Worksheet Date/Time
Statement Job Worksheet Statement

 

Actual Job Stock Movements Keywords

Actual Job Stock, is Job stock that has undergone a movement

Keyword System Data Source
Product category Actual Job Stock Product Category
Make & model Actual Job Stock Make & Model
Serial number Actual Job Stock Serial Number
Pickup - Date Actual Job Stock Pickup - Date
Pickup - Quantity Actual Job Stock Pickup - Quantity
Pickup - Location Actual Job Stock Pickup - Location
Drop-off - Date Actual Job Stock Drop-Off - Date
Drop-off - Quantity Actual Job Stock Drop-Off - Quantity
Drop-off - Location Actual Job Stock Drop-Off - Location
Custom field Actual Job Stock's Custom Fields

 

Stock - Planned vs Actual Keywords

Keyword System Data Source
Product category Planned Stock Product Category
Make & model Planned Stock Make & Model
Serial number Planned Stock Serial Number
Quantity (Planned) Planned Stock Planned Quantity
Quantity (Actual) Planned Stock Actual Quantity
Custom field Planned Stock's Custom Fields

 

Financial Keywords

Financial Keywords

Keyword System Data Source
Document type Financial Document Type
Reference Financial Document Reference
Document date Financial Document Date
Document status Financial Document Status
Quote Expiry Date Quote Expiry Date Field
Line items Financial Document Table of All Line Items
Total ex VAT Financial Document Line Item Total ex VAT
Total Tax Financial Document Line Item Total Tax
Total Financial Document Line Item Total
Amount paid Financial Document Amount Paid (Payments Tab)
Balance due Financial Document Balance Due (Payments Tab)
First line of correspondence 'First Line of Correspondence' Field
Note to client 'Note to client' Field
Payment terms 'Payment Terms' Field
Payments Financial Document Payments
Due date Financial Document Due Date
Bank account Financial Document Bank Account
Quote accept link Link to Quote Acceptance
Online payment link Link to Online Payment (E.g. BigChange Pay/Bluesnap)
Custom field Financial Document Custom Field
Start date of invoiced period (contract invoices only) Contract Invoiced Period Start Date
End date of invoiced period (contract invoices only) Contract Invoiced Period End Date
VAT profile text Financial Payment Contacts VAT Profile Text (E.g. DRC)
Tax Table Summary Financial Document Tax Table Summary

 

Financial Document Line Items Keywords

Keyword System Data Source
Quantity Line Item Quantity
Description Line Item Description
Cost price Line Item Cost Price
Line total cost price Line Item Total Cost Price
Selling price Line Item Selling Price
Line total selling price Line Item Line Total Selling Price
VAT % Line Item VAT %
VAT Line Item VAT
Line total VAT Line Item Total VAT
Gross amount Line Item Gross Amount

 

Financial - Delivery Site Keywords

Keyword System Data Source
Contact name Delivery Site Contact name
Contact reference Delivery Site Contact reference
Full address Delivery Site Full address
Street Delivery Site Street
Postcode Delivery Site Postcode
City Delivery Site City
Person Delivery Site Person First and Last Name
Phone Delivery Site Phone
Email Delivery Site Email

 

Financial - Supplier Keywords

Keyword System Data Source
Contact name Supplier Contact name
Contact reference Supplier Contact reference
Full address Supplier Full address
Street Supplier Street
Postcode Supplier Postcode
City Supplier City
Person Supplier Person First and Last Name
Phone Supplier Phone
Email Supplier Email

 

Financial - Linked Jobs Keywords

Keyword System Data Source
Job Items Financial Document Linked Job Items
Job Financial Lines Financial Document Linked Job Financial Lines

 

Sales Opportunities Keywords

Keyword System Data Source
Reference Sales Opportunity Reference
Subject Sales Opportunity Subject
Due date Sales Opportunity Due Date
Probability Sales Opportunity Probability
Stage Sales Opportunity Stage
Status Sales Opportunity Status
Custom field Sales Opportunity Custom Field

 

Contract Keywords

Keyword System Data Source
Reference Contract Reference
Creation date Contract Creation Date
Notes Contract Notes
Initial payment Contract Initial Payment
Custom field Contract Custom Field
Contract start date Contract Start Date
Contract end date Contract End Date
Current period start date Contract Current Period Start Date
Current period end date Contract Current Period End Date

 

Contract's Contact Keywords

Keyword System Data Source
Contact name Contract Contact Name
Contact reference Contract Contact Reference
Full address Contract Contact Full Address
Street Contract Contact Street
Postcode Contract Contact Postcode
City Contract Contact City
Country Contract Contact Country
what3words Contract Contact what3words address
Person Contract Contact Person Full Name
Phone Contract Contact Person Phone Number
Email Contract Contact Person Email
Account balance Contract Contact Account Balance
Company registration number Contract Contact Company Registration Number
Primary SIC code Contract Contact Primary SIC Code
VAT registration number Contract Contact VAT Registration Number
UTR Contract Contact UTR
Organisation type Contract Contact Organisation Type
VAT profile Contract Contact VAT Registration Number
Custom field Contract Contact Custom Fields

 

Contract's Contact Person Keywords

Keyword System Data Source
Title Contracts' Contact Person Title
First name Contracts' Contact Person First Name
Last name Contracts' Contact Person Last Name
Position Contracts' Contact Person Position
Email Contracts' Contact Person Email
Landline Contracts' Contact Person Landline
Mobile phone Contracts' Contact Person Mobile Phone
Consent Contracts' Contact Person Consent
Custom field Contracts' Contact Person Custom Field

 

Fleet Keywords

Vehicle Keywords

Keyword System Data Source
Registration Vehicle Registration
Reference Vehicle Reference
Group Vehicle Group
Vehicle type Vehicle Type
Make Vehicle Make
Model Vehicle Model
Year Vehicle Year
Fixed resource Vehicle Fixed Resource
Used for jobs Vehicle Used for Jobs
Odometer Vehicle Odometer
MOT expiry Vehicle MOT Expiry
Road tax expiry Vehicle Road Tax Expiry
Insurance expiry Vehicle Insurance Expiry
Next service date Next Service Date
Next service Odometer Next Service Odometer

 

Miscellaneous Keywords

Date / Time Keywords

Keyword System Data Source
Current date Current Date (Can we used in any template)
Current time Current Time (Can we used in any template)

 

Web User Keywords

Keyword System Data Source
User name Active Web User Name
User email Active Web User Email
Mobile phone Active Mobile Phone
User signature Active User Signature
Position Active Position
Custom field Active Custom Field

 

Account Details Keywords

Keyword System Data Source
Your company name Your Company Account Details 'Your Company Name'
Your address - line 1 Your Company Account Details 'Your Address - Line 1'
Your address - line 2 Your Company Account Details 'Your Address - Line 2'
Your address - line 3 Your Company Account Details 'Your Address - Line 3'
Default text for the job card footer Your Company Account Details 'Default Text for the job card footer'
URL of your logo Your Company Account Details Logo URL
Company logo - Job card Your Company Account Details 'Company Logo - Job Card'
Company logo - Financial document Your Company Account Details 'Company Logo - Financial Document'

 

Miscellaneous Keywords

Keyword System Data Source
Sub template Sub-Templates (See Article)
Icon Add an Icon
Formula Add a Formula (See Article)
Page break (in PDF only) Add a PDF Page Break
Upload image Upload an Image via Link

 

Report Keywords

Keyword System Data Source
Report Name Scheduled Report Name
Download Expiry Date Scheduled Report Expiry Date
Download Link Scheduled Report Link

 

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