Understanding BigChange Alerts and Trigger Intervals

BigChange offers a variety of alerts to keep you informed about different events and activities within your operations. These alerts are triggered based on specific intervals and events, ensuring you receive timely notifications. This article provides an overview of the types of alerts available and their respective trigger intervals.

Alert timings key

Right away.
Right away (after the expected time has been achieved).
Interval.

Resource Alerts

Resource-related alerts help you monitor the activities and status of your resources.

Stops:	Triggered right away after the expected time has been achieved, with a delay similar to stop and stays without a job.
Idles:	Triggered right away.
Leaves:	Triggered right away.
Stays:	Triggered right away after the expected time has been achieved.
Drives:	Triggered right away.
Drives (X) percent over the speed limit:	Triggered right away.
Drives (X) mph over the speed limit:	Triggered right away.
Stays without job (select a status):	Triggered right away after the expected time has been achieved, with a delay similar to stop and stays without a job.
Drives without (Timesheet/Vehicle check) in the past (X) hours:	Triggered right away.
Replies an answer at risk in worksheet (Select a worksheet) to (Select a question):	Triggered right away.
Sends me a message:	Triggered right away.
Works more than (X) hours within (select a period):	Triggered right away.
Has a skill expiring:	Triggered at an interval of every 6 hours in production settings.
Has an absence (select a status):	Triggered right away.
Signs a timesheet:	Triggered right away.
Reports a ticksheet defect of severity (select a severity):	Triggered right away.
Reports a defect of severity (select a severity) in answer to question (select a question):	Triggered right away.
Completes a vehicle check of a duration (longer than / shorter than):	Triggered right away.
Has an expense (select a status):	Triggered right away.

Vehicle Alerts

Vehicle-related alerts help you track the status and activities of your fleet.

Stops:	Triggered right away after the expected time has been achieved, with a delay similar to stop and stays without a job.
Idles:	Triggered right away.
Leaves:	Triggered right away.
Leaves, leaving less than (X) vehicles behind:	Triggered right away after the expected time has been achieved, with a delay similar to stop and stays without a job.
Stays:	Triggered right away.
Drives:	Triggered right away.
Drives with no linked resource:	Triggered right away.
Drives (X) percent of the speed limit:	Triggered right away.
Drives (X) mph of the speed limit:	Triggered right away.
Drives at (X) mph or over:	Triggered right away.
Stays without job (select a status):	Triggered right away after the expected time has been achieved, with a delay similar to stop and stays without a job.
Has a maintenance activity:	(select an activity) expiring: Triggered at an interval of every 6 hours in production settings.
Has its tracking device unplugged:	Triggered right away.
Has a defect of severity (select a severity) reported in answer to question (select a question):	Triggered right away.
Has a defect of severity (select a severity) owned by (select a web user) of status (select a status):	Triggered at an interval of every hour in production settings.
Has a defect of severity (select a severity) owned by (select a web user) due:	Triggered at an interval of every hour in production settings.
Has an odometer reading above (X) mi:	Triggered right away.
Has (select stock) within (X)% of its reorder level:	Triggered at an interval of every hour in production settings.
Has (select stock) fall below (X) items of its reorder level:	Triggered at an interval of every hour in production settings.
Has (select stock) reach its reorder level:	Triggered at an interval of every hour in production settings.

Web User Alerts

Web user alerts keep you informed about activities and changes related to web users.

Has a note (select a note) expiring:	Triggered at an interval of every hour in production settings.
Has a note (select a note) for which the status becomes (select a status):	Triggered right away.
Has an invoice (select a doc) with a payment:	Triggered at an interval of every hour in production settings.
Has a financial document (select a doc) in status (select a status):	Triggered at an interval of every 12 hours (6am & 6pm).
Has a quote (select a doc) that is going to expire:	Triggered at an interval of every hour in production settings.
Creates an invoice (select a doc) causing the contact to reach (X)% of their credit limit:	Triggered right away.
Has a sales opportunity (select a sales opportunity):	Triggered at an interval of every 6 hours in production settings.
Has a sales opportunity (select a sales opportunity) for which the stage changes to (Select a stage):	Triggered right away.
Is mentioned in a note (select a note):	Triggered right away.
Adds a flag for the entity (select an entity) (select a flag):	Triggered right away.
Has an existing flag for the entity (select an entity) (select a flag):	Triggered at an interval of every 24 hours in production settings.

Job Alerts

Job alerts notify you about changes and updates related to jobs.

Has its status changed to (select a status):	Triggered with a 10-minute delay.
Has its client status changed to (select a status):	Triggered right away.
Is scheduled to start in (X) hours. If job is rescheduled (select an option):	Triggered right away.
Is unscheduled and due to start in (X) hours:	Triggered at an interval of every 15 minutes in production settings.
Has a resource reassigned to (select a resource):	Triggered right away.

Contact Alerts

Contact alerts keep you informed about stock levels related to contacts.

Has (select stock) within (X)% of its reorder level:	Triggered at an interval of every hour in production settings.
Has (select stock) fall below (X) items of its reorder level:	Triggered at an interval of every hour in production settings.
Has (select stock) reach its reorder level:	Triggered at an interval of every hour in production settings.

Conclusion

Understanding the different types of alerts and their trigger intervals in BigChange is crucial for effective monitoring and management of your operations. By configuring these alerts, you can ensure timely notifications and take appropriate actions when necessary. For further assistance, please refer to the BigChange Help Centre or contact support.