As valued BigChange customers, we want to inform you about an exciting development. BigChange has been acquired by Simpro Group, a global leader in field service management solutions. This means we are now part of a global company committed to providing you with the most relevant and effective solutions for your specific business needs. We’re excited to welcome the BigChange customer community of over 2,000 high-growth businesses to the Simpro Group family, as Simpro Group continues to address the growing marketing demand for customer-centric solutions that combine choice, adaptability, and innovation.
Below, we've answered some common questions to help you understand how this acquisition impacts you and your business.
1. What is Simpro Group?
Simpro Group, comprised of Simpro Software, AroFlo, ClockShark, and now BigChange, is one of the global leaders in field service management software. The combined strength of Simpro, AroFlo, BigChange, and ClockShark serves over 24,000 businesses globally and supports more than 431,000 users. With more than 800 workers distributed across Australia, New Zealand, the United States, and the United Kingdom, Simpro Group’s innovative field service management platform is trusted by many industries, including electrical, plumbing, HVAC, security, and fire & safety. With the acquisition of BigChange, Simpro Group provides a robust field service management platform purpose-built for equipment rental and building maintenance sectors, offering robust vehicle tracking, CRM, and scheduling solutions.
Backed by K1 Investment Management, Simpro Group continues to invest in its operations, expand into new markets, and innovate with cutting-edge technology.
2. Why did Simpro Group acquire BigChange?
Simpro Group acquired BigChange to accelerate our ability to offer the most innovative solutions to field service management businesses. BigChange’s field service management software complements our existing offerings and further establishes Simpro Group as a comprehensive field service management software provider in the UK.
3. What does this acquisition mean for me as a customer?
We are committed to the continuity and continuous improvement of your experience as a BigChange customer. As Simpro Group grows, we can offer more comprehensive, tailored solutions for field service businesses while continuing to deliver improvements and innovation for each platform.
4. Will there be any immediate changes to the products I use?
There will be no changes to your current products or services in the near term. You can continue using our platform as usual. Over time, we will evaluate opportunities to enhance the BigChange product offering with new functionality, where it makes sense, in addition to our continued investment in the product roadmap.
5. Will Simpro Group integrate BigChange and Simpro Software?
At present, both solutions will remain separate. We will explore how to innovate across our solutions in the long term.
6. Will my pricing change?
Your pricing will not be impacted by this announcement, and will follow our standard practices. If there are any changes to pricing in the future, we will communicate these changes with ample notice, ensuring full transparency.
7. Are BigChange Customer Support & Customer Success teams being affected by the changes?
Your current support and customer success teams will remain in place, and we remain committed to providing excellent customer service and support. We will continue to evolve and leverage best practices across Simpro Group companies.
8. What if I am a BigChange and Simpro Software customer?
If you currently use products from both companies, your experience will remain consistent. If changes occur in the future, we will communicate these changes well in advance.
9. How will this acquisition affect the roadmap for BigChange?
The acquisition strengthens our commitment to delivering on our product roadmap. Investments into both the BigChange and Simpro Group roadmaps will continue, and we will identify product areas that can be strengthened by leveraging each company's expertise. We will continue to provide regular updates on any changes or additions to the BigChange roadmap through the Success Centre and your customer support team.
10. Who can I contact for more information?
If you have additional questions, feel free to reach out to our Customer Success or Support Teams.
11. Will there be opportunities for customers to provide input?
We will continue to leverage our Success Centre and conduct surveys, success forums, and direct outreach to ensure that our decisions align with your needs.
We are excited about the future and are confident that this acquisition will significantly benefit your business. Thank you for your continued trust and partnership with BigChange, now part of Simpro Group!
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