Uploading Attachments in BigChange

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Understanding File Size Limits

BigChange has specific limits on the size of files that can be uploaded to various entities within the system. These limits are important to ensure smooth operation and efficient use of resources.

  • Upload a file within the site (e.g., contact, note, or job): 14MB
  • Sending an email: 10MB
  • Sending an email with an attachment: 7MB

Email Size Considerations

The total email size limit is 10MB, which includes both the body of the email and any attachments. If you encounter this limit, consider the following options:

  • Compress the file into a .zip or .rar format.
  • Lower the resolution of images or PDFs.

PDF Attachment Limitations

The maximum file size for a PDF attached to an email is 7.4MB. This ensures the entire email remains within the 10MB limit. However, this value may be lower if the email template used is large, such as those with numerous images.

Supported File Types for Uploads

BigChange supports a variety of file types that can be attached to notes or jobs within the platform. Below is a comprehensive list of supported file types:

  • Image Files: .bmp, .gif, .jpeg, .jpg, .png, .tif
  • Document Files: .csv, .doc, .docx, .odt, .pdf, .ppt, .pptx, .pub, .rtf, .xls, .xlsm, .xlsx
  • Email Files: .eml, .msg
  • Web Files: .htm, .html
  • Calendar Files: .ics
  • Video Files: .mov, .avi, .mp4, .mkv
  • Audio Files: .mp3, .wav
  • Compressed Files: .zip

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