What is a BigChange Administrator?

BigChange Support do not allocate Administrators and we are unable to to assist with resetting of MFA or Reset Passwords.

Who is my designated BigChange Administrator

By understanding the Role of a BigChange Administrator

• A BigChange Administrator is a web user with unrestricted access to the BigChange System.
• This role can be the default 'Administrator' or a custom role tailored to your organisation's needs.
• The designation of BigChange Administrators is determined internally by your organisation.
• If you're unsure who your designated BigChange Administrator is, consult with your colleagues or line manager.
• Administrators are responsible for supporting all web users, including other administrators.

Responsibilities of a BigChange Administrator

• Administrators play a crucial role in ensuring seamless operations and support for all users.
• It is advisable to have adequate administrator cover, including out-of-hours support, to maintain uninterrupted service.

Key Responsibilities Include:

• Setting up and supporting the BigChange system.
• Resetting passwords if users do not receive the 'Forgotten Password' email.
• Resetting Multi-Factor Authentication (MFA) to facilitate user login.

Managing Multi-Factor Authentication (MFA)

Addressing MFA Code Issues

• BigChange recommends using Google Authenticator or Microsoft Authenticator for MFA.
• If persistent issues arise with one, consider switching to the other.
• Seek internal support for assistance with device authentication setup if needed.

Resetting Multi-Factor Authentication

• A logged-in BigChange Administrator can reset your MFA.

• Follow these steps to reset MFA:

  1. Navigate to My Account.
  2. Go to Administration/Settings.
  3. Select Web Users.
  4. Select Add-edit.
  5. Find and select your name.
  6. Select Reset Multi-Factor Authentication.

• Once completed, refresh the page. You can now log in using just your username and password.

Understanding Web Users and Roles

Managing Web Users and Roles

• Please refer to the seperate article on Web users.
• Navigate to:
  • Account settings (icon) in the top menu.
  • Settings.
  • Web users [side menu]

Assigning Roles to a Web User

To manage a web user's role, navigate to:

• Account settings (icon) in the top menu.
• Settings.
• Web users [side menu]
• Select 'Add-edit'.
• Select the desired web user.
• Select 'Edit'.
  • From there, you can choose a new role from the 'Roles' dropdown menu.

Conclusion

In summary, BigChange Administrators are pivotal in managing and supporting the platform's users. They are responsible for system setup, password resets, and MFA management. For any issues with MFA, consider switching authenticators or seeking internal support. Ensure your organisation has adequate administrator coverage to maintain seamless operations.