Sage 50 Integration with BigChange: Common Questions and Issues

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Understanding the integration between Sage 50 and BigChange is crucial for seamless operations. This article addresses frequently asked questions and common issues encountered during the integration process.

General Integration FAQs

Frequently Asked Supporting Questions - General

  • How does the integration work?
    The integration tool is middleware software installed on a client or server machine. It reads a pre-defined configuration file and makes API and Sage data object calls to read data to and from BigChange and Sage 50.

  • Where should the integration be installed?
    Ideally, the integration should be located on a server to ensure continuous operation, as it uses a Windows service to run an application executable.

  • What if I do not have a server?
    You can install the tool on a client machine, but ensure the service completes its process before switching off your PC.

  • What do I need to do for the installation?
    You will need the administrator's username and password to ensure full permission for the Windows service. Ensure the required folders have full read and write access.

  • Do I need a Sage user for the integration?
    Yes, an active Sage user is required to connect to the Sage data.

  • How do I upgrade my Sage 50?
    For minor version upgrades, ensure all PCs are upgraded. For major version upgrades, contact us to arrange changes to your settings.

General Errors

  • Logon Failed Due To: Sage 50 Accounts is in Exclusive Mode
    The integration will not run while Sage 50 is in exclusive mode. It will continue once the exclusive mode is completed.

  • Logon Failed Due To: Wrong Version
    Ensure the configuration is set to the correct version when upgrading Sage 50.

  • Logon Failed Due To: Logon Count Exceeded
    Ensure there is a separate licence for the Sage 50 integration to avoid this issue.

Contacts

  • How are BigChange contacts linked to a Sage account?
    A BigChange contact record is linked to a Sage 50 customer or supplier account record by its unique account reference.

  • How does the integration know which contacts to synchronise?
    Specify which BigChange contact groups will be used for synchronising customers and suppliers during configuration.

  • Can I have multiple groups with the same contact type?
    Yes, as long as the group contains the same type of contact record.

Contact Errors

  • Address cannot be geocoded
    Ensure a valid address is entered for the Sage 50 customer or supplier.

  • The account reference contains invalid characters
    Modify the account reference in BigChange and remove any unwanted characters.

Invoices, Credit Notes and Purchase Orders

  • What type of BigChange transactions are synchronised?
    Invoices, credit notes, and purchase orders generated in BigChange are synchronised to Sage 50.

  • What is the process for posting purchase invoices?
    BigChange does not cater for purchase invoices, only purchase orders. Anything after that is a manual process.

Transaction Errors

  • Transaction xxxx has a single line with a zero value
    You cannot post this type of transaction directly to the sales ledger.

  • Invalid Nominal Code for transaction: xxxx
    Edit the transaction and add a valid nominal code to resynchronise.

Payments / Receipts

  • Can I pay invoices from BigChange and Sage 50?
    You can pay invoices either from BigChange or from Sage 50, not both.

  • Can I pay a foreign currency invoice from BigChange?
    No, the integration does not cater for foreign currency payments. Pay the invoice from Sage 50.

Payment Errors

  • A payment has been recorded for an invoice whose account reference does not exist in Sage 50
    Check both Sage 50 and BigChange to confirm the records exist.

Conclusion

This article provides a comprehensive overview of the Sage 50 integration with BigChange, addressing common questions and issues. For further assistance, please contact our support team.

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