Getting Help in the BigChange App

This guide will show you how to access support from the Dashboard in the BigChange App.

Locating the Help Button in the BigChange App

From the Dashboard, select the button on the right side of the screen, labelled "Help" to access support options. If you're in portrait mode, or using a smartphone, select the three-line menu in the top right of the app, to display the dashboard menu options.

Support Options Available

Calling Support from the BigChange App

1. If you wish to call Support but not from the device you are using, the support telephone number is displayed.
2. If your device has voice calling enabled (such as a smartphone or a tablet with Skype), selecting this button will connect you to Support.

Rating a Call using the BigChange App

3. Once you have spoken to Support, you may rate the call by selecting one of the stars.

Writing a Message to the Support using the BigChange App

4. If you do not wish to call Support or merely wish to ask a simple question, you may write a message.
5. Select the "Send" button.

Conclusion

Accessing support through the BigChange App is straightforward. Use the Help button on the Dashboard to call or message the Support Team. Remember, they are available 24/7 to assist you.