Accepting, Driving to, Starting and Completing Jobs using the BigChange App

Learn how to accept, drive to, start and complete a Job using the BigChange app on a tablet or smartphone device.

To successfully complete a job on BigChange, users must follow four key stages: Accepting the Job, Driving to the Job, Starting the Job, and Completing the Job. All these actions are performed using the BigChange app on a device.

Accepting Jobs

There are two methods for accepting jobs: individually or using the "Accept All" feature.

Accepting Jobs Individually

To accept individual jobs, follow these steps:

• Select the "Jobs" menu option from the "Dashboard"
• Select "Display All Jobs"
• Open a job by selecting it.
• Select "Accept Job."

• This will change the icon within the "Job Details" indicating the job has been accepted.

The icon will change from this   to this .

To accept multiple jobs simultaneously:

• Select the "Jobs" menu option from the "Dashboard"
• Select "Accept All Jobs"
• Confirm that you want to accept all jobs by selecting "Yes"

Driving to Jobs

After accepting a job, you need to drive to the job location. This action updates the "Schedule" within the system., showing that you have set off to do a job, enabling your ETA to be calculated.

• From within a job, select the "Start Driving" button.
• You will be prompted to use Sat Nav. By default, this uses Google Maps to guide you to your destination.
  • If you select "No" you will be taken to the Job screen.
  • If you select "Yes" you will be shown Google Maps.

Starting the job will end the Driving to Job status.

Starting Jobs

Upon arriving at the job location, you need to start the job. This is crucial as it updates the Standard Job card, which the customer can receive copies of.

• After finishing the drive to the job location, select the "Start Job" option.
• You will know this is successful when the icon in the Job Details screen changes.

Completing Jobs

Once a job is completed, you need to finalise it before starting the next one.

• Select the "Job Result" button.
  1. Result. Choose from a selection of outcomes, which can vary between jobs (these are configured in your instance of BigChange).
  2. Flags. If job flags are required, you can select them from this screen.
  3. Notes. Add notes for the job.
  4. Name, Enter the name of the person signing off the job at the customer site. Selecting the name allows you to change it, if needed.
  5. Notes. Customers can add their own notes.
  6. Signature. Customers can use a stylus or their finger to sign for the job.
  7. Clear Signature. If the signature needs changing or re-doing, you can clear it and re-attempt.
  8. Finish Job. Select to finish the job.
  9. Job Card. Select to view a PDF of how the job card will appear.

If you have not completed all your worksheets, you may be prompted to finish them here. Similarly, finishing the job may prompt you to fill out another worksheet, depending on the job type configuration.

Conclusion
Following these four stages ensures that jobs are completed efficiently and accurately on BigChange.