Jobs not Syncing Back to BigChange Site from the App

  • Updated

 

Introduction


This article gives troubleshooting advice for jobs not sending back to the BigChange site from the App.

 


 

DO NOT UNINSTALL / REINSTALL THE BIGCHANGE APP. PLEASE READ AND COMPLETE THE STEPS OUTLINED IN THIS ARTICLE OTHERWISE DATA WILL BE LOST AND CANNOT BE RETRIEVED.

 


Pre-Requisites

  • The resource's 'Resource Licence' must be set to 'Active for JobWatch' or 'Resource is subcontractor'.
  • The device must be connected to a source of data (Mobile data / Wi-Fi) - Note that the data signal strength must be adequate for the jobs to send back to the site.
  • The resource must be signed into the App for data to be sent back.

 


Android Device

 

  1. Check if the BigChange App is up-to-date.
  2. Check if the device's OS is up-to-date.
  3. Check that the device has a data connection (Mobile data / Wi-Fi) - note that the signal strength must be adequate also.
  4. Sign out and sign back into the App.
  5. Restart the device by turning it off and then back on.
  6. When signed into the App, go to 'Settings' and review the following:


ServerInboxService:

is Connected?

We want this to be 'True' as this means that the App is connected to the server.

 

retryList

This shows the number of items that are in the queue to send (every bit of information is treated as separate data point that requires sending).

 

errorList

Indicates that there may be an error therefore, please contact our Support team.

 

 

Note: If the resource is using a device NOT provided by BigChange, please ensure that the resource is associated to an App serial key. If the resource is not associated to an App serial key, the key may have been reset (cutting the connection between the app and the site) and therefore, the data is lost.


iOS Device

  1. Follow the same steps outlined for Android Device however, restarting the device by turning it off and then back on often resolves this behaviour with iOS devices due to how iOS behaves.

 


Unable to Resolve?

 

If after following these steps the jobs have not synced back to the site and you can ensure that the resource has a good connection to a source of data, please raise this with the BigChange support team.

Please obtain a screenshot from the resource's device before raising the item with BigChange Support.

 

 

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