Fixing Inconsistent Fonts in BigChange Online Template Editor

This article provides a comprehensive guide to rectify inconsistent fonts in the BigChange Online Template Editor. It includes a step-by-step fix, advises against using Word documents for copying templates, and recommends contacting Support for unresolved issues.

Triage Steps

Accessing Admin Settings

Navigate to Accounts Settings in the top menu.
Select Settings.
From the side menu, select ACCOUNT.
Select Templates.

Finding and Editing the Template

Find the template you wish to amend by searching for it.
Once you can see the template in the list, press on it and select Edit.

Template fix 1.png

Changing Font or Size

Highlight the text line by line and change the font or size depending on what you are trying to change.

If text is held in multiple sections such as the header, body, or footer, then repeat the process for each section.

Template fix 2.png

Once this process has been carried out, you can Save the changes.
You can also select the edited template and choose to view a PDF preview. This should confirm the edits have worked and highlight anything that may have been missed.

Important Considerations

Avoiding Word Document Copying

Please avoid copying and pasting templates from a Word document as this can cause formatting issues within the Online Template Editor. If you need to copy and paste text from a document, we recommend doing so by using Google Docs or a (WYSIWYG) HTML editor.

Contacting Support

If you have followed the steps above and find yourself unable to resolve the formatting, please contact our Support team via the Help Icon when signed into BigChange.

Supported Fonts

NOTE: Not all text fonts are supported by the Online Template Editor. Supported fonts are shown below:

Template fix 3.png

Conclusion

By following the steps outlined in this article, you should be able to rectify inconsistent fonts in the BigChange Online Template Editor. Avoid using Word documents for copying templates to prevent formatting issues. If you encounter any unresolved issues, please contact our Support team for further assistance.